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July 2005 – Present New York, NY
Freelance Writer
n Currently writing 50+ pages of website copy for a Fortune Five company.
August 2005 Salt Lake City, UT
Freelance Writer
n Little Bytes News: Article
n Insider Pages: Contracted to write 50 online reviews of businesses.
n My Mommy Central: Contracted to write baby shower game instructions.
March 2005 – Current IHC Health Plans West Valley City, UT
Independent Contractor
n Independently contracted to work when needed to support the Provider Relations department in various roles.
December 2003 – March 2005 IHC Health Plans West Valley City, UT
Provider Relations Coordinator
n Support Provider Relations Representative for the Number One Integrated Health Care System in the United States. Researched all issues from medical offices including: claims processing, appeal submissions and results, coding questions, fee schedule inquiries, and additional issues as they arose. Wrote Training Manual used company-wide. Contributed articles for quarterly newsletter to medical offices. Extensive use of Excel, Word Processing and Access.
March 2000 – November 2003 IHC Health Plans West Valley City, UT
Member Services Representative
n Customer Service based position. Acted as team supervisor over thirty employees. Assisted in taking phone calls from members and providers in a health insurance industry. Researched claim problems and questions, and provided members and providers with understanding. Data entry for medical claims processing. Completed Medical Terminology course.
n Assisted in testing and training new Facets claims administration system over a two-year period (2001 – 2002).
November 1999 – March 2000 Tannan Enterprises West Jordan, UT
Customer Service Representative
n Took customer orders in a print shop environment. Proofread and invoiced all orders. Assisted in layout and collation.
July 1997 – October 1998 JCPenney Co, Inc Sandy, UT
Merchandiser’s Assistant
n Worked with Merchandiser over Men’s Wear in a retail environment. Reviewed weekly sales inventories, set all upcoming sales, and supervised eight employees.
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